Refund and Return Policy

Overview

At Education Outdoors, Inc., we strive to ensure your complete satisfaction with our products. If you’re not entirely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: You have 30 calendar days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

• Non-Returnable Items:

  • Perishable Goods: Such as food, flowers, newspapers, or magazines.
  • Intimate or Sanitary Products: Including certain health and personal care items.
  • Hazardous Materials: Or flammable liquids or gases.
  • Gift Cards and Downloadable Software Products.

• Partial Refunds: Certain situations may warrant only partial refunds:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Return Process

1. Proof of Purchase: Please provide a receipt or proof of purchase for all returns.

2. Return Authorization: Do not send your purchase back to the manufacturer. Instead, contact us at info@educationoutdoors.net to initiate the return process.

3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For higher-priced items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

• Processing: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

• Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@educationoutdoors.net.

Sale Items

Only regular-priced items may be refunded; sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@educationoutdoors.net and send your item to:

Education Outdoors, Inc.
6170 Commerce Drive
Westland, MI 48185
USA

Gifts

• Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• Gift Purchases: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed about your return.

Contact Us

For any questions related to refunds and returns, please contact us at info@educationoutdoors.net or call (231) 599-2763.

This policy is effective as of December 22, 2024.